MY HOUSE Lounge & Events — Privacy Policy & Terms of Service

Effective date: November 12, 2026

PRIVACY POLICY

1. Who We Are

MY HOUSE Lounge & Events ("MY HOUSE," "we," "us," or "our") is operated by 1000310523 Ontario Inc., 2882 Dundas Street West, Toronto, ON M6P 1Y8. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit myhouseinthejunction.com, purchase tickets, make a reservation, book an event, or otherwise interact with us.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

2. Information We Collect

We may collect:

Contact details: name, email address, phone number.

Booking and purchase details: tickets or reservations purchased, event date, party size, seating preferences, special requests, and dietary notes you choose to share.

Payment information: billing details needed to complete your purchase. Payments are processed by our third-party payment processor; MY HOUSE does not store full credit card numbers.

Age verification: confirmation that you meet the minimum age for our events (19+). We check ID at the door but do not keep copies of it.

Communications: messages you send us by email, text, web form or social media.

Website data: IP address, browser type, device information and pages visited, collected through cookies and similar tools.

Photos and video: images captured at our events for marketing purposes.

3. How We Use Your Information

We use your personal information to:

process ticket purchases, reservations and event bookings;

send confirmations, receipts, reminders and event updates;

verify eligibility for admission;

respond to your questions and requests;

send promotional emails and text messages, only where you have given consent;

improve our website, services and guest experience;

comply with legal, tax, accounting and licensing obligations; and

protect the safety and security of our guests, staff and venue.

4. Consent

By providing your personal information, you consent to its collection and use for the purposes described in this policy.

Marketing messages: We only send promotional emails or text messages if you have opted in. Every message identifies MY HOUSE and includes a way to unsubscribe. You can withdraw consent at any time by replying STOP to a text message, clicking "unsubscribe" in an email, or contacting us directly. Transactional messages about a booking you made (such as confirmations or event changes) may still be sent.

5. Sharing Your Information

We do not sell or rent your personal information. We share it only with:

Service providers who help us operate our business, such as our website and booking platform, payment processor, and email and text-messaging providers. They may use your information only to provide services to us.

Legal and regulatory authorities where required by law, or to protect the rights, property or safety of MY HOUSE, our guests or others.

A successor business in the event of a sale, merger or reorganization of MY HOUSE, subject to this policy.

Some of our service providers may store or process information outside Canada (for example, in the United States). That information may be subject to the laws of those jurisdictions.

6. Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it. You can turn off cookies in your browser settings, but some features of the site may not work properly.

7. Photography and Video

Our events may be photographed or filmed and used on our website and social media. If you would prefer not to be featured, please let a staff member know at the event, or contact us to request removal of an image.

8. How Long We Keep Information

We keep personal information only as long as needed for the purposes described above, or as required for legal, tax and accounting purposes. We then securely delete or anonymize it.

9. How We Protect Information

We use reasonable physical, administrative and technical safeguards to protect your personal information from loss, theft and unauthorized access. No method of transmission or storage is completely secure, but we work to protect your information.

10. Your Rights

You may ask to:

access the personal information we hold about you;

correct information that is inaccurate or incomplete;

withdraw your consent, subject to legal or contractual limits; and

unsubscribe from marketing messages at any time.

To make a request, contact us using the details below. We may need to verify your identity before responding.

11. Age Requirement

Our services and ticketed events are intended for adults 19 years of age and older. We do not knowingly collect personal information from anyone under 19 through ticket sales.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.

13. Contact Us

Privacy questions, requests or concerns:

Privacy Officer: Judith Santos, Founder & Owner MY HOUSE Lounge & Events 2882 Dundas Street West, Toronto, ON M6P 1Y8 [email protected] | 416-604-4555

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

TERMS OF SERVICE

1. Agreement to Terms

These Terms of Service ("Terms") apply to your use of myhouseinthejunction.com and to any tickets, reservations or bookings purchased from MY HOUSE Lounge & Events, operated by 1000310523 Ontario Inc. ("MY HOUSE," "we," "us"). By using our website or making a purchase, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our website or services.

2. Eligibility

You must be at least 19 years of age to purchase tickets to or attend our licensed events. By making a purchase, you confirm that you, and every guest you purchase for, meet this requirement and will present valid government-issued photo ID on arrival.

3. Purchases and Payment

All prices are in Canadian dollars. Applicable taxes and fees will be shown at checkout [or: are included in the ticket price].

Payment is due in full at the time of purchase.

You agree to provide accurate and complete purchase and contact information.

We reserve the right to refuse or cancel any order, including orders that appear fraudulent, are placed in error, or show a pricing error. If we cancel your order, you will receive a full refund.

4. Tickets and Event Terms

Each event may have its own ticket terms and conditions (for example, the New Year's Eve Ticket Terms & Conditions). Those event terms form part of these Terms. If the two conflict, the event terms apply to that event.

5. Refunds and Cancellations

Unless the event terms say otherwise, all ticket sales are final and non-refundable.

If MY HOUSE cancels an event, ticket holders will receive a full refund of the ticket price.

If an event is postponed, your ticket will be valid for the new date. If you cannot attend the new date, contact us within [7] days of the announcement to request a refund.

We are not responsible for travel, accommodation or other costs related to an event that is cancelled, postponed or changed.

6. Event Changes

Performers, menus, schedules and other event details may change without notice. Changes do not entitle guests to a refund unless the event is cancelled.

7. Guest Conduct

MY HOUSE reserves the right to refuse admission or remove any guest whose conduct is unsafe, disruptive, unlawful or disrespectful to staff, performers or other guests, without a refund. Alcohol is served responsibly in accordance with Ontario law, and our staff may refuse service at their discretion.

8. Website Use

You agree not to:

use our website for any unlawful purpose;

interfere with the website's security or operation;

resell tickets for more than face value without our written permission; or

submit false, misleading or offensive information.

9. Intellectual Property

All content on our website and social media, including the MY HOUSE name, logo, photos, videos, text and design, belongs to MY HOUSE or its licensors. It may not be copied, reproduced or used without our written permission.

10. Photography and Media

By attending our events, you consent to being photographed or filmed and to MY HOUSE using those images for marketing and promotional purposes, as described in our Privacy Policy.

11. Personal Property and Assumption of Risk

MY HOUSE is not responsible for lost, stolen or damaged personal belongings. Guests attend events at their own risk and are responsible for any damage they cause to the venue.

12. Limitation of Liability

To the fullest extent permitted by law, MY HOUSE, its owners, employees and agents are not liable for any indirect, incidental or consequential damages arising from your use of our website or attendance at our events. Our total liability for any claim related to a purchase is limited to the amount you paid for that purchase.

13. Indemnity

You agree to indemnify and hold harmless MY HOUSE, its owners, employees and agents from any claims, losses or damages arising from your breach of these Terms or your conduct at our events.

14. Third-Party Services

Our website may use or link to third-party services, such as payment processors and booking platforms. We are not responsible for their content, policies or practices.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario.

16. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new effective date. Continuing to use our website or services means you accept the updated Terms.

17. Contact Us

MY HOUSE Lounge & Events 2882 Dundas Street West, Toronto, ON M6P 1Y8 [email protected] | 416-604-4555